Lesson 11—Exercise 1 Key

List and explain the steps necessary to successfully troubleshoot a problem with Windows 7.

·       List the symptoms

·       Identify the affected area

·       Determine what has changed

·       Look at the most probable cause

·       Implement the solution

·       Test the result of the solution

·       Document the solution

List the steps of the Windows 7 startup process.

·       Power-on self-test

·       Initial startup phase

·       Windows Boot Manager phase

·       Windows Boot Loader phase

·       Kernel loading phase

·       Logon phase